Cocoa Dolce Artisan Chocolates
Supervisor
JOB DESCRIPTION
The Supervisor will be responsible for ensuring that the retail location operates in accordance with the company's principles, systems, and culture. The ideal candidate will be responsible for leading and supervising the team during their shift, ensuring excellent service to team members and customers, and supporting management in day-to-day operations and goals. The ideal candidate will have experience in the retail food industry, strong leadership and communication skills, and a passion for food and customer service. As a Shift Supervisor, you will be responsible for assisting in training team members and inventory management, and other managerial responsibilities delegated by management.
Position Title: Supervisor
Department: Retail
Classification: Non-exempt
Supervisor Title: General Manager | Assistant Store Manager
Direct Reports: Shift Lead | Team Member
ESSENTIAL RESPONSIBILITIES/JOB TASKS
1. Oversight of assigned retail location. Tasks may include:
RESPONSIBILITIES: This position requires the ability to interact with others inside and outside at all levels of the organization daily. Obtaining information from others daily is necessary to complete job tasks. Additionally, negotiation, persuasion, and diplomacy skills are required daily in addressing the concerns and questions of customers. Enhancing the company's reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value are a job requirement.
CUSTOMER SERVICE/INTERACTION: Daily face-to-face, phone and email interaction with customers and support staff throughout the organization. Frequent face-to-face interaction with management to exchange information and complete work tasks. This position has direct interaction with customers, so proper tone of voice, body language, and volume are required in this environment.
ESSENTIAL SKILLS & REQUIREMENTS:
EDUCATION:
College degree preferred
SKILLS:
EXPERIENCE:
LICENSE/CERTIFICATION:
Food handlers course completion required
PHYSICAL:
WORK ENVIRONMENT:
This isn’t a desk job! Standing and moving about is required up to 100% of the time
Requires the ability to work weekends, evenings, and holidays
Requires the flexibility to work extending hours or shifts for peak seasons
Founded in Wichita, Kansas in 2005, Cocoa Dolce quickly established a reputation for serving beautiful chocolates and confections. Today, under the ownership of the Voegeli family, Cocoa Dolce continues our innovative and creative approach to chocolate-making as a world-class chocolatier and sweet lounge. Our collaborative approach and taste for adventure shines through in our artisanal chocolates, pastries, macarons, and gelato, thoughtfully paired with espresso, wine and spirits. We’re driven by a genuine enjoyment of the art of chocolate-making, and a down-to-earth love of creating daily moments of joy.
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